We're here to help.
Questions about our app, billing, or your saved progress? Find quick answers below — or email a real person.
Email us
We read every message and typically reply within 1–2 business days.
Please include your device, its OS version, and what went wrong. Screenshots help.
Frequently asked questions
Is your app available yet?
Not yet — our first app is still in development. Email us and we'll reply the moment it launches.
Which devices will it run on?
iPhone, iPad, and Mac — use it on all your devices with the same Apple Account.
Will I need an account?
No. There's no sign-up or login — just download and play.
Do you collect any personal data?
No. The app collects no personal information, shows no ads, and uses no tracking. All progress stays on your device. See our Privacy Policy for details.
How do subscriptions and purchases work?
The app will be free to download. An optional subscription unlocks the full puzzle library — billed through your Apple Account and renewing automatically until you cancel.
To view, change, or cancel a subscription:
- Open Settings on your iPhone or iPad (or App Store → your name on Mac).
- Tap your name at the top, then Subscriptions.
- Select the app and choose to change or cancel your plan.
Canceling stops future renewals; you keep access until the current period ends. Refund requests are handled by Apple at reportaproblem.apple.com.
How do I reset saved progress?
Open the app → parent Settings → Reset progress. This clears saved progress on that device and can't be undone.
My purchase didn't unlock. What should I do?
In the app's Settings, tap Restore purchases while signed in with the Apple Account you bought with. Still missing? Email support@curioak.com.
Your account & data
The app has no accounts and stores no personal data on our servers — there's nothing for us to hold, export, or delete. Everything stays on your device.
How to delete your data
- Reset progress: open the app → parent Settings → Reset progress.
- Remove everything: delete the app from your device. This permanently erases all locally stored progress and settings.
Because we never receive your data, deleting the app removes all of it. No request to us is required.
If you have a subscription, remember to cancel it separately in your Apple Account settings — deleting the app does not cancel an active subscription.
Still stuck? Email support@curioak.com — a real person will get back to you.